FAQs

When will I get my order?

At Paisano Prints, each t-shirt is printed to order, ensuring you receive a fresh, high-quality product. Here’s how our process works:

  • Production Time: After your order is placed, we begin processing your shirt. This process typically takes 2 to 5 business days.
  • Shipping Time: Once production is complete, your order will be shipped. Shipping usually takes an additional 2 to 5 business days.

So, from the moment you place your order to the time it arrives at your doorstep, the total estimated time is approximately 5 to 10 business days. We appreciate your patience as we create your custom print!

How do I know my payment is secure?

Your security is our top priority at Paisano Prints. We use the Shopify framework for our online store, one of the most secure payment processors available. Here’s how we protect your information:

  • 128-bit SSL Encryption: Shopify uses 128-bit SSL encryption technology during checkout to ensure that your payment details and personal information are fully protected. This level of encryption is highly secure and widely recognized in the industry.
  • Fraud Defender: Shopify also employs Fraud Defender, a sophisticated tool that helps prevent fraudulent transactions in our store, giving you peace of mind when shopping with us.

You can shop with confidence, knowing your payment and personal information are secure with Paisano Prints.

Are the shirts loose or fitted?

At Paisano Prints, we use the Gildan 64000 for our t-shirts, which is known for its comfortable and relaxed fit. Here’s what you can expect:

  • Fit: The Gildan 64000 offers a soft and loose fit, making it ideal for casual wear. It has a more relaxed silhouette, giving you room to move without feeling restricted.

If you prefer a more fitted look, you might consider sizing down, but for most, it fits true to size with a nice, relaxed feel.

How are returns handled?

At Paisano Prints, we strive to deliver high-quality, custom-printed t-shirts with each order. Because we don’t have a warehouse and every shirt is printed specifically for you, we do not offer returns. However, we do offer refunds on eligible orders under the following circumstances:

Eligible Refunds:

  • If there was a mistake in printing,
  • If you received a damaged garment, or
  • If the wrong order was shipped to you.
  • In these cases, we will provide a full refund within 30 days of your order.

Non-Refundable Situations:

  • If you ordered the wrong size or color
  • If you changed your mind after placing the order

To ensure you’re happy with your purchase, we strongly urge you to use the size guide provided before placing your order. This will help you select the correct size and avoid any disappointment.